A mobile IV therapy cancellation policy operates at the intersection of service business scheduling and clinical professional practice. The scheduling terms are similar to other mobile services: deposit, cancellation window, retention terms. The clinical elements are unique: intake completion as a prerequisite for treatment, consumable supply protection, and a differentiated policy for same-day versus advance bookings that reflects how clinical preparation works differently across those two timelines.
Free mobile IV therapy cancellation policy template
[Business Name]: Mobile IV Therapy Booking Policy Deposits by booking type: - Scheduled appointment (24+ hours advance): $50 to $75 deposit - Same-day appointment (booked within 24 hours of service): $75 to $100 deposit - Group bookings (2 or more clients at one location): $50 per person deposit All deposits apply toward your treatment cost. Cancellation terms (Scheduled appointments): - More than 24 hours before appointment: Full deposit refund. - Within 24 hours: Deposit retained. - No-show: Deposit retained. Visit charge may apply. Cancellation terms (Same-day appointments): - Within 90 minutes of booking (provided nurse has not departed): Full deposit refund. - After 90 minutes from booking, or after nurse has departed: Deposit retained. - No-show: Deposit retained. Visit charge applies. Consumable supply clause: Clinical supplies prepared specifically for your treatment protocol that cannot be returned to stock under clinical protocols are the client's cost in a cancellation after supplies have been prepared. This will not exceed [$25 to $50] and will be communicated to the client before the booking is confirmed. Intake completion requirement: Your digital intake form must be completed before the nurse's arrival. Treatment cannot proceed without a completed intake. If the nurse arrives and treatment cannot proceed due to incomplete intake, a visit charge of [$35 to $50] applies for the clinical time committed. Treatment location requirements: A comfortable reclining space with adequate lighting must be available. An adult (18+) must be present throughout the infusion. For hotel bookings, please confirm the hotel permits in-room medical services. If we cancel for any reason: Full deposit refund within 24 hours. We will offer priority rebooking at no additional charge. By booking this appointment, you agree to these terms.
Why same-day bookings need different terms
A client who books a same-day IV therapy appointment and cancels 3 hours later, after the nurse has already departed for their location, has cost the provider the same thing as a full no-show: clinical travel time, supply preparation, and a blocked appointment slot. The 24-hour standard cancellation window that applies to advance bookings does not protect same-day appointments where the timeline from booking to service is measured in hours, not days.
The 90-minute post-booking window for same-day appointments gives clients who change their mind quickly an opportunity to cancel with a full refund before any clinical commitment is made. After that window, the nurse may be preparing to depart, may already be en route, or may have prepared supplies for the specific client. The deposit is retained from that point forward.
The intake form as a treatment gate
The intake form requirement is not bureaucratic friction. It is a clinical safety measure. A client with an unknown allergy to a common IV component, a medication that interacts with standard IV additions, or a medical history that requires a modified protocol needs to communicate that before the nurse prepares the infusion. The visit charge for incomplete intake is not punitive. It is compensation for the clinical time committed to an appointment that could not safely proceed.
Include the intake completion link in your booking confirmation email and in both SMS reminders. Make it easy to complete. Clients who receive a mobile-friendly intake link at booking and again 24 hours before the appointment complete it promptly in almost every case. Incomplete intake on the day of the appointment is rare when the reminder process works correctly.
Group bookings: the event commitment problem
Group IV therapy bookings for bachelorette weekends, corporate wellness events, and athletic team recovery sessions represent a significant clinical commitment. A nurse committed for a 4-person group session for 3 to 4 hours has blocked that time completely. A group cancellation the morning of a booked event is a full half-day professional commitment lost.
Group bookings warrant a per-person deposit and a stricter cancellation window of 48 to 72 hours. Include a group minimum: "Group bookings of 3 or more are non-refundable within 72 hours." This reflects the clinical staffing commitment for a large group and is standard practice for event-based health services.
GrabMySlot is free to start. You pay 3 percent only when you collect a deposit. Set up your booking page in under five minutes at grabmyslot.com.
Keeping booking policy and clinical documents separate
One important structural point for IV therapy providers: your cancellation and booking policy is a commercial document. Your informed consent, liability waiver, and clinical intake forms are clinical documents. Keep them separate. A combined document that mixes "deposit retained for late cancellations" with "client acknowledges risks of IV therapy" creates legal and regulatory confusion between two documents that serve very different purposes.
Your booking policy is what a client agrees to when they pay a deposit through GrabMySlot. It covers scheduling, payment, and cancellation terms only. Your clinical documents are completed separately as part of your intake process and are governed by your state's healthcare regulations and your malpractice coverage terms. Mixing them is not a shortcut. It creates ambiguity in both.
Most mobile IV therapy providers use a three-document approach: booking policy accepted at scheduling, digital intake form completed 24 hours before treatment, and informed consent reviewed and signed at the time of service. Each document does one specific job. That clarity protects both the provider and the client.
